Replacement Policy

ELM Optometry makes every effort to ensure our clients receive the highest quality frames and lenses at the most affordable prices.

Should there be a fault with either the frames or the lenses, please let us know so that we can help!

Manufacturer’s Warranty

  • If there are any unforeseeable defects with your frames or lenses, you are protected with a 1-year Manufacturer’s Warranty against any frame and lens faults.
  • The defects will be assessed by the manufacturer and they make an assessment as to whether the fault is covered as a manufacturing defect under their Warranty.
  • In the event, that the manufacturer decides that it is not due to a manufacturing defect, ELM Optometry’s replacement policy will apply.

Spectacle Replacement Cover

  • This comes at R150 once-off fee per pair of spectacles at the time of purchase.
  • This offer is only valid on spectacles for 12 months, thereafter does not apply.
  • This cover includes damage and breakage to replace the same prescription. (New prescription will be charged fully).
  • You will only pay 50% of the price of your replacement spectacles. Should the price of the frames or lenses have changed (increased or decreased), you will only be charged 50% of the CURRENT price.(the reason for this is that we pass on any discount we receive from our suppliers and manufacturers directly to our clients – we therefore need to align our replacement cost with current pricing.)
  • In case of a second replacement claim, within 12 months, you will only pay 75% of your original spectacle value plus the difference if there is any.
  • This offer excludes: CR39 lenses fitted into rimless frames.
  • Warranty claims are cash payments only. (medical aids excluded)
  • The ELM Optometry Replacement policy excludes malicious damage and gross negligence – please don’t break your glasses on purpose!